Contact Us
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The fastest way to ask questions and send documents.
Call us
+966558588711
info@rafaltravel.sa
Office
King Fahd Road, Al Olaya, Riyadh 12211, Saudi Arabia
Working hours
Saturday – Thursday · 9am – 9pm
Licence
73203170
Request your service now
Fill in the form and one specialist will contact you and follow your request from start to delivery.
- An honest read on your chances before you pay any fee
- Clear fees up front, with nothing added later
- Updates at every stage without you having to ask
- A 24/7 emergency line for travellers
Frequently asked questions
Straight answers to what we are asked most. Question not here? Message us and we will answer within minutes.
Ask your questionIt differs by country, but the core set is constant: a valid passport, passport photos on a white background, three months of bank statements, a salary certificate or commercial registration, and flight and hotel bookings. We send you the exact list for your destination as soon as it is chosen.
Schengen visas usually take 10 to 21 working days; Gulf and some Asian visas come through in 24 to 72 hours; the US and UK depend on interview availability. We advise applying at least six weeks before you travel.
In most cases yes, subject to the airline or hotel policy. We explain the change and cancellation terms and any fees before confirming anything, and we handle the process on your behalf.
No. Our service fee is stated to you up front before we start, and government and consular fees are paid at their official value with nothing added. Nothing appears later.
Bank transfer, mada, Visa and Mastercard, and Apple Pay. Tour packages can be paid in two instalments: a deposit on confirmation and the balance before departure.
Once you send a request you receive a reference number, and a specialist contacts you on WhatsApp during working hours. Updates reach you at every stage without you asking.
Yes. We have a corporate and group travel desk with contract rates, monthly invoicing and spend reports. Contact us to arrange a tailored proposal.
Yes — Rafal is licensed by the Saudi Ministry of Tourism, and every booking is issued with an official confirmation in the traveller’s name.